The rapid growth of our company's business demanded a new level of efficient and well-coordinated work processes, efficiency and accuracy of management decisions. In connection with the development of the infrastructure, the portfolio of our services, the growth of the client base and the volume of workflow, the company management has decided to implement a corporate information system.
Telecom birzha is the first company in Russia to introduce the latest version of the SAP Business One Cloud cloud platform. In addition, we are one of the first companies in the world who conducted open beta testing of version 9.3.
he project began its start in January 2017. Now 40 of 60 employees work in the new system: these are the sales department, project managers, technical and financial services. SAP Business One Cloud 9.3
is a platform that provides long-term support for a dynamically growing business by creating a unified information space, automating business processes based on industry best practices, as well as optimal implementation and ownership costs.
The introduction of SAP Business One allowed us to strengthen the main strategic advantages on which the long-term success of our company is built:
- Flexibility and expertise in solving technologically complex tasks;
- High speed and quality of connecting new customers;
- Reliable customer support and high level of service;
- Business development through organic profit growth
The following SAP Business OneCloud 9.3 components are implemented to optimize customer care, financial and service management, and the formation of analytics for the service portfolio in Telecom birzha:
- CRM block
- Service block
- Finance block
- Manufacture bloc
The main results of the project are: reduction of the transaction cycle time by 40%; increasing customer loyalty; strengthening the dynamics of the work of all divisions of the company, as well as daily growth of productivity and quality.